Werk #13096: ServiceNow: Added support for creation of cases

Komponente Notifications
Titel ServiceNow: Added support for creation of cases
Datum 21.07.2021
Checkmk-Editon Checkmk Enterprise (CEE)
Checkmk-Version 2.1.0i1
Level Kleine Änderung
Klasse Neues Feature
Kompatibilität Kompatibel - benötigt kein manuelles Eingreifen

Until now, only the creation of incidents was supported. With this werk, the notification rule for Servicenow receives an option to use the management type "Case" to create cases with the related notifications.

For now, problem and recovery notifications are supported. Acknowledgements and downtime notifications are currently not supported.

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