Werk #11202: jira notification: Clearer assignment of tickets in distributed environments

Component Notifications
Title jira notification: Clearer assignment of tickets in distributed environments
Date Aug 21, 2020
Checkmk Editon Checkmk Enterprise (CEE)
Checkmk Version 2.0.0i1 1.6.0p18
Level Trivial Change
Class Bug Fix
Compatibility Incompatible - Manual interaction might be required

If JIRA notifications are used in distributed environments the host and service problem ID might not be unique, because every site core creates own host and service problem IDs. This could lead to problems with ticket creation if the notifications end up at the same JIRA instance because the problem ID might already have been used.

If you use such setup, please configure the new option "Site custom field ID" in the notification rule for JIRA. You also have to configure this ID in JIRA (e.g. "CMK_SITE_FIELD") like the already configured host and service custom field ID described in the article "Notifications via Jira" in our official guide. The script will then set the host and service problem ID and the site name on creation.

If Jira notifications are send from one site to one JIRA instance or from different sites to different JIRA instances, no action is required. The Script will use the old mechanism of setting and checking for host and service problem IDs.

We will update the official guide shortly.

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