Werk #13096: ServiceNow: Added support for creation of cases

Component Notifications
Title ServiceNow: Added support for creation of cases
Date Jul 21, 2021
Checkmk Editon Checkmk Enterprise (CEE)
Checkmk Version 2.1.0i1
Level Trivial Change
Class New Feature
Compatibility Compatible - no manual interaction needed

Until now, only the creation of incidents was supported. With this werk, the notification rule for Servicenow receives an option to use the management type "Case" to create cases with the related notifications.

For now, problem and recovery notifications are supported. Acknowledgements and downtime notifications are currently not supported.

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