Werk #13096: ServiceNow: Added support for creation of cases
|Title||ServiceNow: Added support for creation of cases|
|Date||Jul 21, 2021|
|Checkmk Editon||Checkmk Enterprise (CEE)|
|Compatibility||Compatible - no manual interaction needed|
Until now, only the creation of incidents was supported. With this werk, the notification rule for Servicenow receives an option to use the management type "Case" to create cases with the related notifications.
For now, problem and recovery notifications are supported. Acknowledgements and downtime notifications are currently not supported.