Werk #17064: ServiceNow: Support for update of incidents and cases
| Component | Notifications | ||
| Title | ServiceNow: Support for update of incidents and cases | ||
| Date | Jul 8, 2024 | ||
| Level | Trivial Change | ||
| Class | New Feature | ||
| Compatibility | Compatible - no manual interaction needed | ||
| Checkmk versions & editions |
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The notification plugin for ServiceNow is now able to update incidents and cases, so if e.g. a state change from OK to WARN created a ticket, a later state change from WARN to CRIT will update the incident or case.