Werk #17704: Jira: Event console and test notifications need custom text field

Component Notifications
Title Jira: Event console and test notifications need custom text field
Date Mar 14, 2025
Level Trivial Change
Class Bug Fix
Compatibility Incompatible - Manual interaction might be required
Checkmk versions & editions
2.5.0b1
Not yet released
Checkmk Enterprise (CEE), Checkmk Cloud (CCE), Checkmk MSP (CME)
2.4.0b2 Checkmk Enterprise (CEE), Checkmk Cloud (CCE), Checkmk MSP (CME)

If you do not use Jira notifications in the Event Console or the "Test notification" feature, you are not affected of this werk.

Creating Jira notifications with the Event Console or via test notifications, lead to failed executions of the script because the problem ID was in a string format instead of an integer.

As we suggested to create the custom fields with type "Number" in Jira, this kind of notification are not compatible with these instructions.

If you want to use the mentioned ways of creating a notification with the Jira notification method, please convert the custom problem ID fields in Jira from type "Number" to type "Text". As Jira as of today has no way to convert existing fields to a new type, you would have to delete the old fields and create new ones.

Our instruction will be updated to suggest a text field for future configurations. The notification script will now exit with an error that suggests the change to a text field.

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