Werk #18013: agent_prism: handle connection timeouts gracefully

Component

Checks & agents

Title

agent_prism: handle connection timeouts gracefully

Date

May 2, 2025

Level

Trivial Change

Class

Bug Fix

Compatibility

Compatible - no manual interaction needed

Checkmk versions & editions

2.5.0b1 Not yet released	Checkmk Raw (CRE), Checkmk Enterprise (CEE), Checkmk Cloud (CCE), Checkmk MSP (CME)
2.4.0p1 Not yet released	Checkmk Raw (CRE), Checkmk Enterprise (CEE), Checkmk Cloud (CCE), Checkmk MSP (CME)
2.3.0p32 Not yet released	Checkmk Raw (CRE), Checkmk Enterprise (CEE), Checkmk Cloud (CCE), Checkmk MSP (CME)

The Nutanix Prism agent crashed if a connection timeout occurred with:

File "/omd/sites/site_name/lib/python3.12/site-packages/requests/adapters.py", line 713, in send
raise ReadTimeout(e, request=request)
requests.exceptions.ReadTimeout: HTTPSConnectionPool(host='10.254.254.10', port=9440): Read timed out. (read timeout=10)CRIT

As of this change, when a timeout is reached the Check_MK service will instead go CRIT and display a user-friendly message in the GUI.

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