Werk #18578: Jira Notifications: Handle Cloud API removals

Component Notifications
Title Jira Notifications: Handle Cloud API removals
Date Aug 21, 2025
Level Trivial Change
Class Bug Fix
Compatibility Incompatible - Manual interaction might be required
Checkmk versions & editions
2.4.0p11 Checkmk Enterprise (CEE), Checkmk Cloud (CCE), Checkmk MSP (CME)
2.3.0p36 Checkmk Enterprise (CEE), Checkmk Cloud (CCE), Checkmk MSP (CME)
2.2.0p47
Not yet released
Checkmk Enterprise (CEE), Checkmk Cloud (CCE), Checkmk MSP (CME)

This Werk fixes an issue with Jira notifications due to the removal of legacy search APIs in the Jira Cloud version.

Removal of workaround might be necessary

To fix compatibility to the new Jira API, you might have followed instructions to install a compatible version of the Python jira module. Such a workaround was made available in our Knowledge Base.

Since the files installed by the workaround will conflict with upcoming updates, it must be removed before performing the Checkmk update. Thus, this Werk has been labeled incompatible. To find out whether the workaround has been applied, check if the jira package has been manually installed by issuing a find command:

OMD[mysite]:~$ find ~/local/lib/python3/ -type d -name 'jira*-info'

If the jira module is found, uninstall it after stopping the site and before performing the update by running:

OMD[mysite]:~$ pip3 uninstall jira

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