Werk #18665: Servicenow: Fix handling of "Use site ID prefix" option

Component

Notifications

Title

Servicenow: Fix handling of "Use site ID prefix" option

Date

Oct 10, 2025

Level

Trivial Change

Class

Bug Fix

Compatibility

Incompatible - Manual interaction might be required

Checkmk versions & editions

2.5.0b1 Not yet released	Checkmk Enterprise (CEE), Checkmk Cloud (CCE), Checkmk MSP (CME)
2.4.0p14 Not yet released	Checkmk Enterprise (CEE), Checkmk Cloud (CCE), Checkmk MSP (CME)

Fixed the "Use site ID prefix" option in ServiceNow notifications, which was not processed correctly in earlier 2.4 versions. This issue caused notifications to omit the expected site ID prefixes.

After upgrading, the option now correctly includes the site ID prefix as intended. If you use this option and have upgraded from an earlier 2.4 version, please review and verify your ServiceNow notification settings to ensure the "Use site ID prefix" option is properly enabled and functioning.

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