Werk #20063: ServiceNow notifications: Preserve password from password store
| Component | Notifications | ||||
| Title | ServiceNow notifications: Preserve password from password store | ||||
| Date | Jul 17, 2026 | ||||
| Level | Trivial Change | ||||
| Class | Bug Fix | ||||
| Compatibility | Compatible - no manual interaction needed | ||||
| Checkmk versions & editions |
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When updating from Checkmk 2.3 to 2.4, ServiceNow notification rules that used a password from the password store for their basic authentication were migrated incorrectly. The reference to the password store entry was lost and turned into an explicit password whose value was the internal ID of the password store entry instead of the actual password.
As a consequence, ServiceNow notifications (and the creation of incidents and cases) failed with "HTTP error 401: Unauthorized" after the update. The migrated rule still looked correct in the setup and showed a configured password, so the problem was not immediately visible and no service turned critical.
This migration now keeps the reference to the password store entry intact. Rules that used an explicit password were never affected. Configurations that already went through the update to 2.4 have been converted and are not migrated again; only rules still stored in the old 2.3 format are corrected when they are loaded.
If you already updated and hit this problem, re-selecting the correct password store entry in the affected ServiceNow notification rules restores the functionality.