Werk #22023: ServiceNow: Repeated problem notification for an open case failed

Component

Notifications

Title

ServiceNow: Repeated problem notification for an open case failed

Date

Oct 12, 2026

Level

Trivial Change

Class

Bug Fix

Compatibility

Compatible - no manual interaction needed

Checkmk versions & editions

3.0.0b1 Not yet released	Checkmk Pro, Checkmk Ultimate, Checkmk Cloud, Checkmk Ultimate MT
2.5.0p16 Not yet released	Checkmk Pro, Checkmk Ultimate, Checkmk Cloud, Checkmk Ultimate MT
2.4.0p38 Not yet released	Checkmk Pro, Checkmk Ultimate, Checkmk Cloud, Checkmk Ultimate MT

If the ServiceNow notification plug-in was configured to create cases, a further problem notification for a host or service that already had an open case failed with a KeyError. The open case was not updated.

Such notifications now update the open case.

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