Werk #22842: Cisco Prime: missing software version

Component

Checks & agents

Title

Cisco Prime: missing software version

Date

Nov 2, 2026

Level

Trivial Change

Class

Bug Fix

Compatibility

Compatible - no manual interaction needed

Checkmk versions & editions

3.0.0b1 Not yet released	Checkmk Community, Checkmk Pro, Checkmk Ultimate, Checkmk Cloud, Checkmk Ultimate MT
2.5.0p19 Not yet released	Checkmk Community, Checkmk Pro, Checkmk Ultimate, Checkmk Cloud, Checkmk Ultimate MT
2.4.0p40 Not yet released	Checkmk Community, Checkmk Pro, Checkmk Ultimate, Checkmk Cloud, Checkmk Ultimate MT

If Cisco Prime reported a WLAN controller without a software version, parsing the Cisco Prime WLAN controller data failed with KeyError: 'softwareVersion'. All Cisco Prime WLAN Controller services of all controllers on the host crashed.

Such a controller is now monitored normally. Its metadata service simply does not show a software version.

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