Werk #9619: Support Diagnostics for the Appliance
| Component | Firmware |
| Title | Support Diagnostics for the Appliance |
| Date | Aug 13, 2024 |
| Level | Trivial Change |
| Class | New Feature |
| Compatibility | Compatible - no manual interaction needed |
| Appliance Version | 1.7.6 |
In order to improve error analysis there's a new tile "Support diagnostics" in Webconf's main menu. With this new function you can collect some general information about the Appliance.
In the future this function will be extended with specific diagnostics elements.
This page collects commonly needed information for support in a central place to help you and us to gain the needed information during support quicker. However, no data is being sent to us, automatically. You have to open a support ticket and attach the dump there.
These items are currently packed into the dump:
- several log files below /var/log
- CMA crash dumps
- core dumps
- config files below /etc/cma
- disk statistics
- disk performance data
- disk health data
- manufacturer information from /sys/class/dmi/id/
Further items might be added in the future.
The diagnostics information are stored within tar files in the folder "/var/cma/diagnostics". At the moment, a maximum of five of these tar files are stored. This number is not configurable.
Note: The "Diagnostics" function does not solve any problems. It's just a data collection which consolidates some commands and therefore facilitates error analysis.