Checkmk for Managed Service Providers (MSPs)
Stop treating every client like a custom project. Checkmk Ultimate with Multi-Tenancy gives MSPs a single platform to manage hundreds of client environments at scale. Keep customer data segregated. Govern centrally. Report automatically.
Trusted by industry leaders worldwide
A scalable foundation for MSP operations
Secure multi-tenant architecture
Keep client data strictly isolated. Enforce granular security controls with enterprise-grade role-based access.
Centralized control and governance
Run all client sites from one platform. Set global standards without blocking local control.
Less manual work, more consistency
Automate recurring tasks. Automatically roll out standard setups across all client sites.
Why MSPs need a different monitoring approach
When you operate across numerous client environments, monitoring must scale without mixing data, responsibilities, or processes.
- Clear separation: Strict segregation of client data and access controls is non-negotiable.
- Repeatable operations: Setup and lifecycle work must follow a standard playbook, not one-off builds.
- Operational clarity: Teams need customer-specific views without losing central oversight.
- Service quality you can prove: Reporting needs to work per customer as well as across your full client base — without manual effort.
Built on Checkmk Ultimate — extended for MSPs
Checkmk Ultimate with Multi-Tenancy is extended for MSP-scale operations across multi-client environments. It combines strict data segregation, centralized governance, and standardized operations at scale.
- Strict separation: Keep monitoring data and access rights strictly isolated per customer site.
- Central management: Operate all customer sites from one control plane while preserving local responsibility.
- Automatic reporting: Generate scheduled and on-demand reports to communicate service quality.
Multi-tenancy with strict data segregation
Operate client monitoring through dedicated sites. Manage them centrally, while each customer stays separate by design.
- Dedicated customer sites: Run each customer in its own site for built-in separation.
- Site-scoped access: Keep permissions and visibility tied to the customer site — no cross-customer exposure.
- Site ownership model: Assign ownership per site, so teams operate independently and stay accountable.
Centralized management across sites
Manage all customer sites from one central place. Roll out standards once, and do mass updates as you scale.
- Central configuration rollout: Define monitoring configurations once and apply them across customer sites for consistent operations.
- Site lifecycle management: Add, maintain, and retire customer sites with controlled, repeatable steps.
- One view across all sites: Track site health and status at a glance and catch issues early before they impact service delivery.
Automation for repeatable operations
Automate recurring operational tasks across customer sites. Reduce manual effort. Keep execution standards consistent as you scale.
- REST API automation: Integrate Checkmk into your automation stack to trigger changes programmatically.
- Auto-registration: Add new systems to your monitoring with minimal manual steps.
- Lifecycle operations: Standardize changes and decommissioning across customer sites with repeatable processes.
- Agent operations at scale: Automate agent rollout and updates across large, distributed environments.
Operate, prove & communicate service quality
Make service performance visible and defensible. Share the right views with customers. Keep operations aligned with clear alerting and reporting.
- SLA and availability reporting: Generate scheduled and on-demand reports to document service levels over time.
- Customer-facing dashboards: Provide clear views per customer without exposing other environments.
- Standardized alerting and escalation: Apply consistent alert logic while routing incidents to the right teams.
- ITSM/ITOM integrations: Connect events and alerts to your service management processes and tools.
How Swisscom scales its monitoring operations across multiple clients
See how Swisscom uses Checkmk to operate monitoring at scale with strict data segregation and reliable service reporting.
