Checkmk GmbH - Privacy Policy

Protecting your personal data is important for us. Thus, we strictly adhere to the European data protection regulation. You can find an overview on our privacy policy below. Click here to change your cookie preferences.

General Information

Name of the responsible office

Company

Checkmk GmbH

Legal Representative

Jan Justus (CEO), Mathias Kettner (Founder and CTO)

Address

Kellerstraße 27, 81667 Munich, Germany

Contact details data protection offer

privacy@checkmk.com


General data processing information

Use of personal data

Personal data is only collected, if you share it with us. No personal data is in general collected beyond that. Processing of your data is based on European law - any processing beyond this only occurs based on your explicit consent.

Purpose of processing

Contract fulfillment

Categories of recipients

Public authorities if there are legal provisions of priority.
External service providers or other contractors.
Other third parties, if the data subject has given its consent or it serves the legitimate interest pursued by the contoller of by a third party, except where such interests are overridden by the interests or fundamental rights and freedoms of the data subject which require protection of personal data.

Transfer to a third country

Data processors outside the European Union could be used for the fulfillment of the contract.

Duration of data retention

The duration of the data storage depends on the statutory storage obligations and is usually 10 years.

Data security

We maintain technical measures to ensure data security, in particular to protect your personal data from threats when transmitting data as well as from third party access. These measures are adjusted according to the latest technologies.

Specific information for the website

Collection of personal data during use of the website

We do not collect any personal data in general, except for the data transmitted by your browser that enables you to access the website. This includes: IP address, Date and time of the request, Time zone difference from Greenwich Mean Time (GMT), Content of the request (specific site), Access status / HTTP status code, Website from which the request comes, Browser, Operating system and its interface, Language and version of the browser software.

Use of a newsletter

As part of registering to our newsletter, you share your e-mail address and further optional additional data with us. We only use this information to send you the newsletter. Your data entered during the newsletter registration will remain with us until you unsubscribe from our newsletter again. Unsubscribing is possible at any time via the provided link in each newsletter or by sending us a message. By unsubscribing you withdraw your consent to the use of your e-mail address for the newsletter.

Your e-mail address that we received with the sale of a good or service will be used exclusively for direct marketing in the form of our newsletter for similar products or services, such as those ordered by you, provided that you did not object to such a use. You can object to the use your e-mail address at any time at no cost except the transmission costs, which arise according to basic tariffs. Your objection (and thus the cancellation of our newsletter) can by done by sending amessage to our e-mail address (see imprint).

Use of a mailing list

On our website we offer the possibility to register to a mailing list. These mailing lists serve as a communication platform to exchange knowledge between users of our product. As part of the registration in one of our mailing lists, you provide us with your e-mail address and further optional data. We only use this information to operate the mailing list.
The emails are available in a public archive. By posting emails in the mailing list, you allow the Checkmk GmbH unlimited storage and publication of your emails in the publicly accessible archive.
Your data entered during registration will remain with us until you unsubscribe from our mailing list. Unsubscribing is possible at any time via the provided link in each mailing list entry or by sending us a message. By unsubscribing you withdraw your consent to the use of your e-mail address for the mailing list. If you require a deletion from the public archive, please contact us (see imprint).

Use of Calendly

We use Calendly in order to facilitate the arrangement of consultations between new and trial customers and members of our technical sales team. 
When filling in certain forms on the website where explicit reference is made to Calendly, you will be automatically forwarded to their website to schedule a call. You will be asked for your consent to Calendly’s cookies separately upon accessing the site. All personal information you enter on their website will be processed by Calendly according to their Privacy Policy and may be transferred outside your current jurisdiction.

Use of a Chatbot

On our website we offer the possibility to use a chatbot.  It is provided by Hubspot, see below section “Use of Hubspot” for details.
If you have agreed to the Hubspot cookies (see below section “Use of Hubspot”), the answer to the question concerning the nature of your request will be stored. If you have not agreed to the Hubspot cookies, only your email address is stored and only if you have explicitly entered it at the end in order to be contacted by a team member. If you enter your email address, we store the data as outlined in the section “Use of Hubspot”. Detailed Information on the Hubspot cookies can be found in the cookie consent section.

Use of Feature Upvote

We use Feature Upvote to collect community feedback to better align the future development agenda of checkmk to the requirements of our users. If you access our Feature Portal you will be referred to a website hosted by Feature Upvote. All personal data collection and processing while on the Feature Portal will be governed by Feature Upvote’s Privacy Policy. This applies in particular to the contact information provided when suggesting a new feature or leaving a comment on an existing suggestion.
Feature Upvote uses Google Analytics in a similar way this website does. All references given in the section “Use of Google Analytics” of this privacy policy to the respective terms and privacy policy as well as blocking features apply accordingly.

Use of Google Analytics

This website uses Google Analytics, a web analytics service provided by Google Inc. ('Google'). Google Analytics uses 'Cookies', text files that are stored on your computer and enable analysis of your use of the website. The information generated by the cookie about your use of this website is usually transmitted to a Google server in the USA and stored there. If you enable IP anonymization on this website, your IP address from Google will be truncated within Member States of the European Union or other parties to the Agreement on the European Economic Area. Only in exceptional circumstances will the full IP address be transmitted to a Google server in the USA and shortened there. By order of the operator of the website, Google will use this information to evaluate your use of the website, compile reports on website activity, and provide other services regarding website and internet use to the website operator.
The IP address transmitted by your browser as part of the Google Analytics will not be merged with other data from Google.
You may block cookies from being stored by adjusting the settings in your browser software; however, we would like to point out that in this case, you may not be able to use all of the features on this website to their full extent.
You can also block the collection of the data generated by the cookie and the data related to your use of the website (incl. your IP address) to Google as well as the processing of this data by Google, by downloading and installing a browser plugin available from the following link: Browser-Plugin. Especially for mobile devices, please click this link
This website uses Google Analytics with the extension '_anonymizeIp()'. As a result, IP addresses are processed in a shortened form and direct references to people can be excluded.
The use of Google Analytics is carried out in accordance with the conditions to which the German data protection authorities have agreed on with Google. Information about the third-party provider: Google Dublin, Google Ireland Ltd., Gordon House, Barrow Street, Dublin 4, Ireland, Fax: +353 (1) 436 1001.
See for further information: Terms of Use, Overview on data protection, Privacy policy

Use of Google AdWords

Our website uses Google Conversion Tracking. If you clicked on an ad delivered by Google on our website, a cookie is placed on your computer by Google AdWords. The cookie for conversion tracking is placed when a user clicks on an ad delivered by Google. These cookies expire within 30 days and are not personally-identifiable. If the user visits certain pages on our website and the cookie has not yet expired, we and Google will be able to recognize that the user has clicked on the ad and proceeded to that page. Every Google AdWords customer gets a different cookie. Cookies cannot therefore be tracked across sites by AdWords customers. The information obtained using the conversion cookie is used to create conversion statistics for AdWords customers who have opted in for conversion tracking. Customers are given an overall number of users who have clicked on their ad and proceeded to a page tagged with a conversion tracking tag. However, they will not receive any information that can personally identify users.
If you do not want to participate in the tracking, you can take the necessary steps to block a cookie – such as through a browser setting, which generally disables cookies from being stored, or adjust your browser settings in such a way that cookies from the domain 'googleleadservices.com' are blocked. Please note that you may not delete the opt-out cookies as long as you do not wish for measurement data to be recorded. If you delete all of your cookies, you must reset the opt-out cookie once again.

Use of Hotjar

We use Hotjar in order to better understand our users’ needs and to optimize this service and experience. Hotjar is a technology service that helps us better understand our users experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behavior and their devices (in particular device's IP address (captured and stored only in anonymized form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), preferred language used to display our website). Hotjar stores this information in a pseudonymized user profile. Neither Hotjar nor we will ever use this information to identify individual users or to match it with further data on an individual user.
For further details, please see Hotjar’s privacy policy by clicking on this link. You can opt-out to the creation of a user profile, Hotjar’s storing of data about your usage of our site and Hotjar’s use of tracking cookies on other websites by following this opt-out link.

Use of Hubspot

This website uses HubSpot, a marketing automation platform of HubSpot, Inc.. Hubspot uses cookies that track a user’s interaction with websites from Checkmk GmbH. Hubspot also tracks browser-provided information such as inferred region, IP address, and return visits. Users remain anonymous unless the user has provided personal information through the submission of a form. HubSpot might be connected to other services and receive data from such services. To revoke your cookie consent, click here.

When filling in a form, your e-mail address, further given data as well as the details of your request will be collected and processed. The data are processed with the help of the service provider HubSpot and we store them for 12 months. After this period your data will be deleted unless you have been in contact with Checkmk GmbH by e.g. visiting the a website of Checkmk GmbH, downloading content, sending us an email etc.

Use of Survicate

We use the platform Survicate to distribute user satisfaction surveys and initially collect the responses to these surveys for further use. The platform receives e-mail address data from our Hubspot account (cf. "Use of Hubspot") and feeds the survey responses back to Hubspot. E-mail address data and responses will be stored in Survicate for up to one month. After this period all data will be deleted from Survicate and only our retention policy with Hubspot will apply.

External payment providers

We use Adyen as an external payment service provider/acquirer to process payment transactions of users as well as refunds for e-commerce transactions and user-induced direct payments from the customer portal (Privacy Policy Adyen). As part of the fulfillment of contracts, we employ payment service providers on the basis of Art. 6 para. 1 lit. b. DSGVO. We do not collect and store any sensitive means of payment information, ourselves.
For the payment transactions, the terms and conditions and the data protection notices of the respective payment service providers apply, which can be accessed within the respective websites or transaction applications. We also refer to these for further information and assertion of rights of withdrawal, information and other data subjects rights.

Integration of Third Party Services

It is possible that third party content will be integrated from other websites within this website, such as videos from YouTube, maps from Google Maps, RSS feeds, or graphics. This always presupposes that the providers of such content (hereinafter referred to as the 'third-party provider') detect the IP address of the user. The IP address is necessary to present the right content to the right person. We are always careful that the European standard for data protection is maintained in order to effectively protect your data.

Information on further data processing methods

Specific information about the job application process

Involved data

Job application details

Purpose of processing

Processing of job applications

Categories of recipients

Public authorities if there are legal provisions of priority.
External service providers or other contractors.
Other third parties, if the data subject has given its consent or it serves the legitimate interest pursued by the contoller of by a third party, except where such interests are overridden by the interests or fundamental rights and freedoms of the data subject which require protection of personal data

Transfer to a third country

Data processors outside the European Union could be used for the fulfillment of the contract.

Duration of data retention

Data from job applications will generally be deleted within four months after notification of the decision, unless consent has been given for a longer period of data storage.

Use of Personio

We use Personio as our applicant tracking system. All data submitted via the career page or any other means (e.g., e-mail) in connection with a job application will ultimately be processed within Personio. The processing is subject to the site’s Privacy Policy.

Specific information for the processing of customer / prospect data

Involved data

Data communicated for the execution of the contract; if necessary, additional data for processing on the basis of your explicit consent.

Purpose of processing

Contract fulfillment

Categories of recipients

Public authorities if there are legal provisions of priority.
External service providers or other contractors.
Other third parties, if the data subject has given its consent or it serves the legitimate interest pursued by the contoller of by a third party, except where such interests are overridden by the interests or fundamental rights and freedoms of the data subject which require protection of personal data

Transfer to a third country

Data processors outside the European Union could be used for the fulfillment of the contract.

Duration of data retention

The duration of the data storage depends on the statutory storage obligations and is usually 10 years.

Specific information on the processing of employment data

Involved data

Data communicated for the execution of the contract; if necessary, additional data for processing on the basis of your explicit consent.

Purpose of processing

Contract fulfillment

Categories of recipients

Public authorities if there are legal provisions of priority.
External service providers or other contractors.
Other third parties, if the data subject has given its consent or it serves the legitimate interest pursued by the contoller of by a third party, except where such interests are overridden by the interests or fundamental rights and freedoms of the data subject which require protection of personal data

Transfer to a third country

Data processors outside the European Union could be used for the fulfillment of the contract.

Duration of data retention

The duration of the data storage depends on the statutory storage obligations and is usually 10 years.

Specific information for the processing of supplier data

Involved data

Data communicated for the execution of the contract; if necessary, additional data for processing on the basis of your explicit consent.

Purpose of processing

Contract fulfillment

Categories of recipients

Public authorities if there are legal provisions of priority.
External service providers or other contractors.
Other third parties, if the data subject has given its consent or it serves the legitimate interest pursued by the contoller of by a third party, except where such interests are overridden by the interests or fundamental rights and freedoms of the data subject which require protection of personal data

Transfer to a third country

Data processors outside the European Union could be used for the fulfillment of the contract.

Duration of data retention

The duration of the data storage depends on the statutory storage obligations and is usually 10 years.


Use of cookies

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