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No, Pro Support and Advanced Support do not have a ticket limit.
The definition of the priority levels can be found in this knowledge base article.
- Level 1: Critical business impact
- Level 2: Significant business impact
- Level 3: Limited business impact
- Level 4: Minimal business impact
To be able to solve your issues efficiently and ensure a transparent process, we use a ticketing system deeply integrated into our development processes.
Your support contacts will get access to the support portal and can request tickets there and communicate using it.
Our support techs speak English and German. You can raise tickets in these languages as well.