Make your monitoring experience a breeze.
Expertise at your fingertips
All our techs have run IT monitoring in production. They get you. No translation needed.
Instant support
Our support techs are there for you. With passion. That's why you will likely get an instant reply.
Support without limits
We want you to choose the best architecture. That's why we don't charge for things like distributed monitoring.
Kickstart for your monitoring
Get things right from the beginning with consulting of our monitoring experts.
Support tiers
We offer three different support tiers: from simple, per-incident based support plans up to an all-inclusive support tier.
Checkmk Editions
| Basic | Standard | Advanced | |
|---|---|---|---|
| # Tickets included | 3 / yr | 5 / yr | unlimited |
| Bug-fixes for free | |||
| # Support contacts | 3 | 5 | 7 |
| Interactive ticket system | |||
| Support availability | 8 hours x 5 days | 8 hours x 5 days | 10 hours x 5 days |
| Support hours | 9am - 5pm CET | 9am - 5pm CET | 8am - 6pm CET |
| Response time | |||
| Critical (L1) | best effort | next business day | 4 hours |
| Significant (L2) | best effort | 2 business days | 8 hours |
| Limited (L3) | best effort | 2 business days | next business day |
| Minimal (L4) | best effort | 5 business days | 2 business days |
| Access to Consulting |
One monitoring tool to rule them all
What I like best is the enormous amount of systems and services it can monitor "out of the box". I almost haven't found a thing I can't monitor. Also, the fact that almost everything is detected automatically makes it very easy to use and set up.
And if I do run into an issue just contact the Checkmk staff. My experience is that they respond quickly and help get the issue resolved.
FAQ
What are the priority levels?
The definition of the priority levels can be found in this knowledge base article.
- Level 1: Critical business impact
- Level 2: Significant business impact
- Level 3: Limited business impact
- Level 4: Minimal business impact
What is the interactive ticket system?
To be able to solve your issues efficiently and ensure a transparent process, we use a ticketing system deeply integrated into our development processes.
Your support contacts will get access to the support portal and can request tickets there and communicate using it.
In which languages can I get support?
Our support techs speak English and German. You can raise tickets in these languages as well.