Experts for experts.
Stuck with your monitoring? Don't worry, our Checkmk experts can help you!
Get professional support by highly qualified IT monitoring experts.
Make your monitoring experience a breeze.
Expertise at your fingertips
All our techs have run IT monitoring in production. They get you. No translation needed
Instant support
Our support techs are there for you. With passion. That's why you will likely get an instant reply
Support without limits
We want you to choose the best architecture. That's why we don't charge for things like distributed monitoring
Kickstart for your monitoring
Get things right from the beginning with consulting of our monitoring experts
Support tiers
| Pro | Advanced | |
|---|---|---|
| Unlimited tickets | ||
| Support contacts | 3 | 7 |
| Interactive ticket system | ||
| Support availability | 8 hours x 5 days | 10 hours x 5 days |
| Support hours | 9am - 5pm CET or 9am - 5pm ET |
8am - 6pm CET or 8am - 6pm ET |
| Response time | ||
| Critical (L1) | best effort | 4 hours |
| Significant (L2) | best effort | 8 hours |
| Limited (L3) | best effort | next business day |
| Minimal (L4) | best effort | 2 business days |
| Access to Consulting |
What I like best is the enormous amount of systems and services it can monitor "out of the box". I almost haven't found a thing I can't monitor. Also, the fact that almost everything is detected automatically makes it very easy to use and set up.
And if I do run into an issue just contact the Checkmk staff. My experience is that they respond quickly and help get the issue resolved.
FAQ
No, Pro Support and Advanced Support do not have a ticket limit.
The definition of the priority levels can be found in this knowledge base article.
- Level 1: Critical business impact
- Level 2: Significant business impact
- Level 3: Limited business impact
- Level 4: Minimal business impact
To be able to solve your issues efficiently and ensure a transparent process, we use a ticketing system deeply integrated into our development processes.
Your support contacts will get access to the support portal and can request tickets there and communicate using it.
Our support techs speak English and German. You can raise tickets in these languages as well.