Experts for experts.

Stuck with your monitoring? Don't worry, our Checkmk experts can help you!
Get professional support by highly qualified IT monitoring experts.

Make your monitoring experience a breeze.

Expertise at your fingertips

All our techs have run IT monitoring in production. They get you. No translation needed.

Instant support

Our support techs are there for you. With passion. That's why you will likely get an instant reply.

Support without limits

We want you to choose the best architecture. That's why we don't charge for things like distributed monitoring.

Kickstart for your monitoring

Get things right from the beginning with consulting of our monitoring experts.


Support tiers

We offer three different support tiers: from simple, per-incident based support plans up to an all-inclusive support tier.

Checkmk Editions

    Basic Standard Advanced
# Tickets included   3 5 unlimited
Bug-fixes for free  
# Support contacts   3 5 7
Interactive ticket system  
Support availability   8 hours x 5 days 8 hours x 5 days 10 hours x 5 days
Support hours   9am - 5pm CET 9am - 5pm CET 8am - 6pm CET
Response time Critical (L1) None next business day 4 hours
  Significant (L2) None 2 days 8 hours
  Limited (L3) None 2 days next business day
  Minimal (L4) None 5 days 2 days
Access to Consulting      
         

One monitoring tool to rule them all

What I like best is the enormous amount of systems and services it can monitor "out of the box". I almost haven't found a thing I can't monitor. Also, the fact that almost everything is detected automatically makes it very easy to use and set up.

And if I do run into an issue just contact the Checkmk staff. My experience is that they respond quickly and help get the issue resolved.


FAQ

The definition of the priority levels can be found in this knowledge base article.

  • Level 1: Critical business impact
  • Level 2: Significant business impact
  • Level 3: Limited business impact
  • Level 4: Minimal business impact

To be able to solve your issues efficiently and ensure a transparent process, we use a ticketing system deeply integrated into our development processes.

Your support contacts will get access to the support portal and can request tickets there and communicate using it.

Our support techs speak English and German. You can raise tickets in these languages as well.