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Werk #11858: Expect messages: Can now keep acknowledged state on merging

Component Event Console
Title Expect messages: Can now keep acknowledged state on merging
Date Dec 16, 2020
Checkmk Editon Checkmk Raw (CRE)
Checkmk Version 2.1.0i1 2.0.0b3
Level Trivial Change
Class New Feature
Compatibility Compatible - no manual interaction needed

With the option "Expect regular messages" you can make the Event Console monitor that a certain number of messages are at least seen within each regular time interval. Otherwise an event will be created.

If there already exists an open event because of absent messages according to this rule, you can optionally merge the new incident with the existing event. You can choose to not only merge events in "open" state, but also in "acknowledged" state.

Previously the Event console always reset the state back to "open", even even in case an "acknowledged" event is being merged. This behavior is based on the assumption that you want to be informed when there is new information. However, there are also use cases where new incoming messages should be counted to the already existing event in the "acknowledged" state and the "acknowledged" state should be kept. To achieve this, the new configuration option "Reset acknowledged state" can now be disabled.

Existing rules will work as before. New created rules will automatically untick the checkbox "Reset acknowledged state" to keep the acknowledged state by default.

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