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All Things Ops

Ep 32 - Steven Michaels - The Future of Healthcare Tech

Nov 28, 2023

The Future of Healthcare Tech: Cloud, AI, and Conversational Interfaces

Dive into the transformative world of healthcare technology with Steven Michaels, VP of Technology and CTO at Baylor Scott & White Health. Explore how cloud computing, AI, and conversational interfaces are reshaping patient care and IT operations in one of the largest healthcare systems in Texas.

With Baylor Scott & White Health encompassing over 50 hospitals and around 700 clinics, Michaels brings a wealth of experience in integrating advanced technology in healthcare settings. This episode unpacks the strategic use of cloud technologies, the evolution of AI in patient interactions, and the emerging role of conversational interfaces in healthcare.

You'll learn:

  1. Steven's effective integration of past IT experiences in new roles
  2. Strategic IT roadmaps focusing on network and user experience
  3. Best practices and challenges in healthcare IT management
  4. The crucial role of empathy and service in healthcare IT
  5. The potential of AI and cloud in future healthcare tech


About Steven

Steven Michaels, VP/CTO at Baylor Scott & White Health, excels in C-Suite technology leadership, driving transformative growth and efficiency. With over 20 years of experience, he manages complex operations and IT frameworks. His role involves not only delivering global IT solutions but also managing multi-million dollar operations and developing robust IT infrastructures. With a skill set encompassing P&L management, mergers and acquisitions, and strategic planning, Steven is a catalyst for transformative growth and efficiency in dynamic business environments. Steven holds an MBA, Executive Leadership Certification, a Six Sigma Black Belt, and a Customer Experience Certification.

Get in touch with Steven on LinkedIn:


About Baylor Scott & White Health

As the largest not-for-profit healthcare system in Texas and one of the largest in the United States, Baylor Scott & White Health was born from the 2013 combination of Baylor Health Care System and Scott & White Healthcare. Today, Baylor Scott & White includes 51 hospitals, more than 800 patient care sites, more than 7,300 active physicians, over 49,000 employees and the Scott & White Health Plan.



About the special host Dalarie

Dalarie is a seasoned sales professional with 10+ years of experience spanning hospitality, event management, and technology. A natural conversationalist, she's excited to engage with IT industry leaders, bringing her diverse expertise and genuine charm to every interaction. When not closing deals, you'll find her enjoying the outdoors with her Golden Retriever, Bo.

Get in touch with Dalarie via LinkedIn or email



Music by Ströme, used by permission 

‚Panta Rhei‘ written by Mario Schoenhofer 

(c)+p 2022, Compost Medien GmbH & Co KG


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