All Things Ops
Ep 52 - Divya Veerapandian - Keeping the Lights On at Visa: How to Engineer for Reliability at Scale
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Keeping the Lights On at Visa: How to Engineer for Reliability at Scale
How do you ensure reliability across hybrid infrastructure when the cloud half isn’t fully in your control?
In this episode, host Elias Voelker talks with Divya Veerapandian, Senior Director for Infrastructure Reliability Engineering and Global Head of Infrastructure Network Services at Visa. From network automation and hybrid observability to AI-driven operations and inclusive engineering teams—Divya shares what it takes to deliver reliable infrastructure in one of the world’s most mission-critical environments.
You’ll learn:
1. The difference between SOPs and MOPs—and why both matter for automation
2. How to tackle observability across hybrid cloud and on-prem environments
3. Where AI fits (and fails) in reliability engineering today
4. Why end-to-end visibility is still an unsolved challenge
5. What it takes to build a more inclusive reliability engineering culture
Get in touch with Divya on LinkedIn: https://www.linkedin.com/in/divya-veerapandian-89410525/
About the host
Elias is the VP for North America at Checkmk. He comes from a strategy consulting background but has been an entrepreneur for the better part of the last 10 years. In his spare time, he likes to do triathlons.
Get in touch with Elias via LinkedIn or email podcast@checkmk.com
Shownotes
Music by Ströme, used by permission
‚Panta Rhei‘ written by Mario Schoenhofer
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