ICE Consulting improves service quality with Checkmk
Ensuring reliability as a trusted service provider
Information technology is becoming more interconnected by the day. From new software, IT uptime and security, dispersed workforce, backup and redundancy, mobility trends with data centers and cloud technology, to security requirements, IT complexity can’t be overstated. ICE Consulting aims to ease the burden in these areas and has specialized in providing complete, outsourced, managed IT services primarily focused on small-to-medium-sized businesses and biotech and life sciences firms. Over the last two decades, more than 1,000 customers worked together with ICE Consulting, mostly from California and Texas.
The monitoring an IT service provider needs
While the standardized reports created by the engineers are only used internally, ICE Consulting also creates reports for the customers on request – for example, overviews for leadership teams.
With the Checkmk Managed Services Edition, ICE Consulting is able to manage all of its customers’ systems in a single, centrally-managed, distributed monitoring setup. The monitoring is easy to manage. For example, the migration from Checkmk Raw to Checkmk Enterprise went smoothly and took just a few days. The insights gained from the monitoring data are not only creating transparency for ICE Consulting, but also help the different teams within ICE Consulting to improve their service quality.