Healthcare IT service provider offers monitoring for complex IT systems
Growing demand for healthcare IT services
Nowadays, more than 200 clinics with around 75,000 users already rely on Dedalus’ Advanced Managed Services (AMS) solutions. Customers can choose from individual service modules and combine these as required. These services can include the complete provision and operation of IT platforms for all administrative and medical/diagnostic tasks.
The multi-client capability of the Managed Services Edition enables secure deployment in distributed environments ‒ data cannot be exchanged between the individual Checkmk instances of the various customers.
In addition, this edition allows the Checkmk license volume to be shared freely between multiple organizations. This allows Dedalus to have planning security and flexibility in project planning.
The architecture of Checkmk allows Dedalus to comply with the most stringent data protection and other healthcare-specific regulations. Even in widely distributed environments, Dedalus can securely administer all Checkmk instances remotely.
Sensitive information does not have to leave the customer’s network. Most processes such as analyses, monitoring and mitigation run completely on-premises in their respective facilities. Only important events, ticket messages and absolutely necessary details are transmitted by Checkmk to Dedalus’ AMS headquarters.
Providing managed monitoring services
In addition to the premium variant ‘Advance Managed Service, since 2020 Dedalus has been able to offer the dedicated “Managed Monitoring” service module. Due to the flexibility of Checkmk and the good cooperation with the Dedalus development department, it is now possible to provide Checkmk functions such as the auto-discovery of checks even for hospital-specific applications. Checkmk detects newly created items, such as those created with Chrono commands and Java Application Interfaces (JAIF), and immediately transfers them to the IT monitoring system.
Another example of the benefits to be gained from the collaboration can be seen in the monitoring of individual applications such as DeepUnity, Dedalus’ Picture Archiving and Communication System (PACS) suite. This enables specialists to create and analyze X-ray and other medical image recordings or make them available to other departments.
In order to be able to monitor the suite in the best possible manner, the DeepUnity-Insight monitoring interface was specifically developed. This enables the integration of DeepUnity and Checkmk. DeepUnity-Insight provides a detailed view into the PACS applications and thus enables enterprise application monitoring.
Goal: Improvement in quality of healthcare IT
Since, with AMS, Dedalus has been a Checkmk customer from the very beginning, Dedalus and Checkmk work very closely together these days. In a joint presentation at the 5th Checkmk Conference in 2019, both companies introduced, among other topics, the possibility of automated monitoring.
AMS’ main focus for the future is to improve the efficiency of its services. The faster the monitoring systems can capture and process the information, the less time Dedalus needs to roll out its services. The same applies to the time required for responding to potential incidents. Improvements in the performance of monitoring lead to better, faster processing and thus to better customer service. AMS shows how service providers can enhance their portfolio and service quality with Checkmk. Checkmk has been a trusted partner for many years, while consistently delivering innovation and improvements
AMS from Dedalus is more flexible and, thanks to Checkmk, it has the ability to respond to hospitals’ requirements individually and quickly. Particularly noteworthy is the ‘Managed Monitoring’ service, which customers have been able to book since 2020. Healthcare facilities can better control and accurately plan their IT budgets thanks to the AMS solution modules, yet they have complete visibility into all of the processes in their IT infrastructure.