IT service provider improves service quality with Checkmk
The focus is always on the customer
As expert in open source solutions and Linux software, Siedl Networks provides comprehensive IT services to customers all over Austria. The ability to monitor any kind of IT system is essential for the IT service provider in two respects: On the one hand, as a managed service offering for customers who do not want to operate their own monitoring system, and on the other hand, as a way to ensure the quality of other IT services provided by Siedl Networks. Both variants require flexible monitoring that can cope with a wide variety of systems.
Thanks to the precise notifications, the in-depth information on the status of the network, that of the systems as well as the individual processes, Checkmk assists Siedl Networks in taking the right measures quickly and avoiding outages.
Monitoring for IT service providers
On request, Siedl Networks provides its clients with individual dashboards for their respective monitoring environments. In addition, they provide regular reports and analysis based on the respective monitoring data to identify trends or analyze incidents, for example. This also helps Siedl Networks and its customers in defining priorities for the further development of the IT infrastructure of the customer. For Siedl Networks, such partnerships as equals are very important. This is why Checkmk’s reporting functions deliver great added value and allow appropriate reports to be created with little effort.
In addition, with over 2,000 monitoring plug-ins, Checkmk is able to monitor a wide range of systems out of the box. This allows Siedl Networks to meet most customer requirements without any additional effort. Siedl Networks has already written its own monitoring extensions for special customer requirements. For one customer, for example, Checkmk monitors the temperature of the server room and ensures that the servers are automatically shut down in the event of a critical heat buildup. As well as the monitoring extension, the support team has written an additional script that triggers a server shutdown when necessary.