Manages Services

Monitor your customers’ hybrid IT infrastructures

The Checkmk Enterprise Managed Services Edition is specifically designed to support IT service providers in ensuring high-quality services level agreements and proactively detect issues within customers’ IT infrastructure.

Checkmk 2.0 dashboard
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Centralized administration
across all your customer
Gear wheel icon
Automated reports for
each customer
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Compliance with
strict data segregation
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Easy to set-up
and maintain
Customer infrastructure
Small footprint
in the customer infrastructure
Bar chart
round the clock monitoring

Included features

  • Comprehensive, easy to customize dashboards for your customers
  • Seamless integrations with other ITSM/ITOM tools
  • High degree of automation of deployment, configuration, and reporting
  • Forecasting of trends and resource utilization with advanced analytics
  • Intelligent and granular alerts avoid a notification flood
  • Rule-based configuration, automatic service detection; dynamic HW & SW inventory
  • Configuration and management of customer sites exclusively via a centrally-managed web interface
  • Standardized, automated deployment in a few minutes
  • Strict customer data segregation and data privacy
  • Minimal resource requirements for the monitoring of over 300 customer sites
  • Minimal bandwidth consumption 
  • Protection against data loss in the event of a customer connection failure through distributed monitoring

It helps us to provide better services to our customers. We can detect issues faster and spend more time on quality work. Even without prior monitoring experience, it is easy to use.

Learn how Swisscom AG, the largest telecommunications company in Switzerland, uses Checkmk to manage over 500 user profiles

We manage over 500 user profiles with diverse approvals for monitoring. Among other things, we can combine inventory and status data in a single view and show the customer exactly how his applications are performing, in real-time

Read the Case Study


You need the license option "Managed Services Use" whenever you monitor IT infrastructure that you operate for or provide to a "third party". A "third party" is a company that is not legally part of your company, i.e. it is not an affiliated company, shareholder, or have other similar interests. The third party is simply a customer. It is irrelevant whether the third party itself uses the software or whether you use it only internally, for example, to ensure your own service level agreements towards this customer. It is also irrelevant who owns the infrastructure and whether this infrastructure is located in your data center or in that of your customer. Typical examples: - You use Checkmk to monitor physical or virtual infrastructure that you make available to a Managed Services customer for exclusive use (e.g. provision of virtual machines or hosting physical servers) - You use Checkmk to monitor physical or virtual infrastructure that you operate for a specific Managed Services customer of yours (e.g. as part of a broader Managed Services agreement). The license option 'Managed Services Use’ is not required if you only provide your customers with services (e.g. SaaS, email, databases or online shops), but no infrastructure for them to use exclusively. A special feature of the Managed Services license is the purely passive right of use for the Managed Services customer. This means that your Managed Services customer may only have read access to the web interface to retrieve information and/or reports and set maintenance periods. Your Managed Services customer is not entitled to active use, especially in the form of own configuration changes. If this is intended, this customer would require their own separate Checkmk subscription. The Managed Services Usage license option always includes the possibility of using the software as a group. This is already included for customers with the subscription 'Checkmk Enterprise Managed Services Edition' Checkmk Enterprise Managed Services Edition and must only be purchased separately for the Checkmk Enterprise Standard Edition. Conversely, the Group Use license option always includes the possibility of using the software as a managed service provider.

No. The price is determined solely by the total number of monitored services.

For a typical data center you can expect to have around 30-70 services per host. But naturally it makes a difference if you, e.g. monitor a switch only with PING, or a database server with 50 Oracle instances.

The number of productive monitored services is used to determine the appropriate subscription level. This number can be found in the top left of the Checkmk interface's Tactical Overview. If it is the case that you operate Checkmk redundantly in a HA-cluster, the services will not be double-counted. Test systems for evaluating Checkmk versions, etc., are also not counted. If multiple Checkmk instances are in use, then the sum of the services over all of the instances in your business is used to determine the subscription level. Standalone or single HA-Cluster: In your monitoring site, under the host on which your site is running, you can find a service 'OMD MYSITE performance', which has a graph tracking the number of monitored hosts and services. Alternatively, you can search for 'OMD' in the quicksearch to find this service. If the agent on the Checkmk server is older than version 1.2.8. the history of the number of services has to be assumed from the "Check Performance" graph. Distributed Monitoring: The graph already mentioned is available for each site. You can add these graphs to a shared, custom graph to get the total number of services over all sites, and then summarize these.

Yes, you can safely upgrade from the Free, Raw, or Enterprise Edition to the  Managed Services Edition at any time without losing your previous configuration setup.

Please have a look at this comparison table to see differences between all Checkmk versions that are currently available.

Great reasons to choose Checkmk as your monitoring tool

Different OS that you can monitor with Checkmk

Flexible monitoring

Checkmk comes with over 2.000 vendor-maintained plug-ins to monitor any device. It also supports the monitoring of almost every operating system used by your customers.

Scaling servers

Limitless monitoring

Monitor world-scale networks with hundreds of thousands of hosts using the high-performance core and distributed architecture of Checkmk.

Checkmk logo with spreading signals on the sides

Future-proof monitoring

Checkmk is Cloud ready and excels in both dynamic container environments and on-premises networks. Enter the Hybrid World.

Automation IT monitoring

Powerful automation

Avoid configuration hassles with auto-discovery, auto-configuration, built-in agent management, powerful APIs for integration and fast deployment.

Trusted by customers from +50 countries

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Ready to explore the Checkmk Managed Services Edition?